Terms of Sale

1. Introduction

These Terms of Sale (“Terms”) govern the purchase of any products from SP-Audio (“Company”, “we”, “us”, or “our”) through the website sp-audio.com (the “Site”). By placing an order on our Site, you (“Customer”, “you”, or “your”) agree to be bound by these Terms.

Please read these Terms carefully before placing an order. If you do not agree to all of these Terms, please do not purchase any products from our Site.

2. Products and Pricing

  • Product Descriptions: We strive to display our products accurately, including high-fidelity audio equipment such as power amplifiers, DAC decoders, and accessories. However, we do not warrant that product descriptions, images, or specifications are entirely error-free, complete, or current.

  • Pricing: All prices are listed in United States Dollars (USD) unless otherwise indicated. Prices are subject to change without notice, but changes will not affect orders that have already been confirmed.

  • Taxes: You are responsible for all applicable taxes, including sales tax, value-added tax (VAT), or customs duties, unless otherwise required by law.

3. Orders and Acceptance

  • Order Placement: You may place an order through our Site by selecting products, providing accurate shipping and payment information, and clicking “Complete Order” or similar button.

  • Order Confirmation: After you place an order, you will receive an email acknowledging receipt of your order. This email does not constitute acceptance of your order.

  • Order Acceptance: Your order is accepted only when we send you a shipping confirmation email. We reserve the right to refuse or cancel any order for any reason, including but not limited to:

    • Product unavailability

    • Errors in pricing or product information

    • Suspected fraudulent or unauthorized activity

    • Failure to pass our internal fraud checks

4. Payment

  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover) and other payment methods as indicated at checkout.

  • Payment Processing: Your payment method will be charged at the time you place your order. By providing your payment information, you represent that you are authorized to use that payment method.

  • Billing Information: You agree to provide current, complete, and accurate billing information. We reserve the right to cancel any order if billing information cannot be verified.

5. Shipping and Delivery

  • Shipping Locations: We ship to addresses within [list of countries/regions you ship to]. For international orders, you are responsible for any customs duties, import taxes, or brokerage fees.

  • Shipping Methods: Shipping options and estimated delivery times will be presented at checkout. Delivery estimates are not guaranteed and we are not liable for delays caused by carriers, customs, or other factors beyond our control.

  • Risk of Loss: Title and risk of loss for products pass to you upon delivery to the carrier. We recommend you inspect all packages upon arrival and report any damage to the carrier immediately.

  • Shipping Costs: Shipping costs are calculated at checkout based on the shipping method selected and the destination address.

6. Returns and Refunds

  • Return Period: You have [30] days from the date you receive your product to request a return.

  • Eligibility: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as you received it.

  • How to Return: Contact us at [Your Customer Service Email Address] to request a return authorization. Do not send any product back without prior authorization.

  • Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [5-10] business days.

  • Non-Returnable Items: The following items are not eligible for return:

    • Custom or personalized products

    • Products damaged due to misuse, accident, or unauthorized modification

    • Products returned without original packaging or missing parts

  • Return Shipping Costs: If the return is due to a defect or our error, we will cover the return shipping costs. For other reasons, you are responsible for return shipping costs.

7. Warranty

All products sold on our Site come with a 2-Year Warranty as stated on our product pages.

  • What the Warranty Covers: Manufacturing defects in materials and workmanship.

  • What the Warranty Does Not Cover: Damage caused by misuse, accidents, improper installation, unauthorized repairs or modifications, normal wear and tear, or damage from external electrical surges.

  • How to Make a Warranty Claim: Contact us at [Your Customer Service Email Address] with your order number and a description of the issue. We will provide instructions for warranty service.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SP-AUDIO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, ARISING FROM YOUR PURCHASE OR USE OF OUR PRODUCTS. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR PURCHASE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE PRODUCT IN QUESTION.

9. Disclaimer of Warranties

EXCEPT FOR THE EXPRESS 2-YEAR WARRANTY PROVIDED IN SECTION 7, THE PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction] , without regard to its conflict of law principles.

  • Dispute Resolution: Any dispute arising from these Terms or your purchase shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved within [30] days, either party may submit the dispute to binding arbitration in accordance with the rules of [Arbitration Association, e.g., American Arbitration Association] in [City, State], or as otherwise agreed by the parties.

11. Modifications to Terms

We reserve the right to modify these Terms of Sale at any time without prior notice. Changes will be effective immediately upon posting on this page. Your continued placement of orders after any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.